At Management-issues.com this week, listen to the podcasts on the benefits of employee engagement, dealing with customer disappointment and take lessons on customer experience from Apple.Our attitude to 'green' legislation for businesses is examined; steps that can be taken to insure a business against financial instability and how to differentiate a business are both discussed. Scientist Dr Carl Calleman speaks on the need for a new mindset to help tackle the changes that affect businesses today. In 'Acting Local, Thinking Global', Kemp Edwards (ecopreneur) explores sustainability as a strategy and Adam Galinsky (Kellogg School of Management) discusses decision-making in organisations.
